Privacy policy
Last updated: 2026
Who we are
RAPHA PHYSIO provides mobile physiotherapy in the West Midlands and surrounding areas. We are the data controller for the information described here. You can reach us at info@raphaphysio.co.uk.
Information we collect
- Contact details you give us when booking or enquiring: name, phone, email, address.
- Health information needed to assess and treat you, recorded in our clinical system.
- Payment details, handled by our payment provider. We do not store card numbers.
- Website usage data from analytics cookies, only if you accept them.
Why we use it
We use your information to arrange appointments, provide safe physiotherapy care, keep the clinical records required of registered healthcare professionals, take payment, and improve our website. Health data is special category data; we process it for the provision of healthcare under Article 9(2)(h) UK GDPR, and our contract with you and our legitimate interests cover the rest. Analytics is based on your consent.
Who we share it with
Cliniko (clinical records and online booking), our payment provider, Google Analytics (website measurement, only with consent), and, with your agreement, your GP, consultant or insurer. We never sell your data.
How long we keep it
Adult clinical records are kept for at least 8 years after your last appointment, in line with professional record-keeping guidance. Enquiry emails are kept for up to 2 years. Analytics data is retained for up to 14 months.
Your rights
You can ask for a copy of your data, ask us to correct it, object to or restrict certain processing, withdraw consent for analytics at any time, and in some cases ask for deletion (clinical records must be retained for the periods above). Email us to make a request. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
Details of the cookies we use, and how to change your choice, are in our cookie policy.
This policy is a starting point and should be reviewed by a qualified adviser before you rely on it.